Shopping instructions
The JACK & JONES website only accepts orders from online members, and it is free to register as an online member.
Please click [Login] in the upper right corner of the JACK & JONES Hong Kong official online store homepage to enter the login/join page. Click [Join] and fill in the relevant information. After reading and agreeing to the "Terms of Use" and "Privacy Policy", click [Join] to complete the registration; after successfully joining, you can log in to your account and place an order to purchase goods.
Please note: Please read our Terms of Use and Privacy Policy carefully before registering an account. If you have any questions, you can contact us; if you choose to continue to complete the registration, it means that you fully agree to abide by the provisions of the above agreement.
You can enter the product classification option or directly select your favorite products through keyword search. Please add the products to the shopping basket, select the location where you want to receive the goods and complete the payment.
You can also log in to your JACK & JONES Hong Kong official online store account to complete your order after selecting your favorite products and adding them to your shopping basket.
Discounts and discount thresholds do not include delivery charges.
Discount cannot be used in conjunction with other offers.
If you have a coupon, promotion or discount code, it will need to be entered during the checkout process to be valid.
Once the order is confirmed, cancellation for any reason will not be accepted, so please consider carefully before placing an order.
Some offers may only be applicable to online purchases; these offers may not be available in physical stores. If customers want to enjoy these exclusive online offers, they need to place an order online. Please note that if an item you purchase offers an exclusive online discount but is sold at the original price in a physical store, you will not be entitled to a refund for the difference.
We may, at our sole discretion, not accept or withdraw your order in accordance with the Terms of Use or for any reason without any liability to you or a third party. If payment has been made to your debit card, credit card, bank account or other third-party payment account and the order is later cancelled, the amount paid will be refunded to the original payment method.
You agree that BESTSELLER may cancel your order and refund the relevant payment you paid (if applicable) through the original payment method without providing compensation under the following circumstances:
- The product information displayed on the JACK & JONES official website is obviously wrong or out of stock
- Price error
- Platform technical issues
- Your order information is obviously wrong or the quantity you ordered exceeds our stocking quantity
- Due to force majeure, transmission delays, JACK & JONES website and platform system failures or third-party attacks, and other circumstances beyond BESTSELLER's control, we may need to cancel your subscription based on our judgment.
- You failed to successfully complete the payment
- Purchasing for the purpose of agency sales
- Pretend to be someone else’s account or identity to make a purchase
- Other violations of the terms of use, other relevant rules, policies of the platform, or restricted or prohibited behaviors in the web activity rules, or situations that do not comply with the principles of fairness or good faith (such as you repeatedly refusing to accept ordered products without justifiable reasons, maliciously occupying inventory wait)
Things to note
1. The "Terms of Use", "Privacy Policy", "Delivery Terms" and "Return Policy" are an integral part of all orders. Please read the "Terms of Use", "Logistics and Delivery Policy" and "Return Policy" carefully before confirming your order.
2. Before you submit an order, please be sure to carefully check and confirm the name, price, quantity, model, color, specification, size, delivery address, phone number, consignee and other information of the purchased product. If there are any errors, please correct them immediately because once the order is submitted, all information cannot be changed.
If you have any questions, you can contact us; if you confirm the order, it will be deemed that you fully agree to abide by the above agreement.
Purchase Policy
The JACK & JONES website only accepts orders from online members. Registration as an online member is free.
You need to log in to the account you have created in the JACK & JONES Hong Kong official online store in order to place an order. Please click [Login] in the upper right corner on the homepage of the website to enter the registration/login page, fill in the relevant information and log in to your account. You can also log in to your account after adding your favorite products into the shopping bag
Please read our "Terms & Conditions" and "Privacy Policy". Please contact us if you have any questions; if you choose to continue to register, that means you are fully understand and agree with the terms
You can enter the product catalog option or directly select your favorite products through keyword search. Please add the products to the shopping basket, select the location where you want to receive your order and complete the payment.
You can also log in to the JACK & JONES Hong Kong official online store account to complete the order after selecting your favorite products and adding them to the shopping basket.
Discounts and discount fullfillment do not include delivery charges.
Discount cannot be used in conjunction with other offers.
If you have a coupon, promotion or discount code, it will need to be entered during the checkout process.
Once the order is confirmed, cancellation will not be accepted for any reason. Please consider carefully before placing an order.
Some offers may only be applicable to online purchases; these offers may not be available in physical stores. If customers want to enjoy these exclusive online offers, they need to place an order online. Please note that if an item you purchase offers an exclusive online discount but is sold at the original price in a physical store, you will not be entitled to a refund for the difference.
We may, at our discretion, not accept or withdraw your order in accordance with the Terms of Use or for any reason without any liability to you or a third party. If payment has been made to your debit card, credit card, bank account or other third-party payment account and the order is later canceled, the amount paid will be refunded to the original payment method.
You agree that BESTSELLER may cancel your order and refund the relevant payment you paid (if applicable) through the original payment method without providing compensation under the following circumstances:
- The product information displayed on the JACK & JONES official website is obviously wrong or out of stock
-Price error
- Platform technical issues
- Your order information is obviously wrong or the quantity you ordered exceeds our stocking quantity
- Due to force majeure, transmission delays, JACK & JONES website and platform system failure or third-party attacks, and other circumstances beyond BESTSELLER's control, we may need to cancel your order based on our judgment
- You failed to complete the payment
- Purchasing for the purpose of agency sales
- Pretend to be someone else's account or identity to make a purchase
- Other violations of the terms of use, other relevant rules, policies of the platform, or restricted or prohibited behaviors in the web activity rules, or situations that do not comply with the principles of fairness or good faith (such as you repeatedly refuse to accept ordered products without justifiable reasons, maliciously occupying inventory, ect.)
Important Notes
1. The "Our Policy", "Privacy Policy", "Shipping & Delivery Policy" and "Return Policy" are an integral part of all orders. Please read the "Our Policy", "Shipping and Delivery Policy" and "Return Policy" " carefully before confirming your order.
2. Before you submit an order, please be sure to carefully check and confirm the name, price, quantity, model, color, specification, size, delivery address, phone number, consignee and other information of the purchased product. If there are any errors, please correct them immediately because once the order is submitted, all information cannot be changed.
If you have any questions, you can contact us; if you confirm the order, it will be deemed that you fully agree to abide by the above agreement.