If you do not receive a purchase confirmation email, it may be due to one of the following reasons:
- The email went into your spam box.
- Your email address is incorrect.
- You can contact us and we will solve the problem for you.

If you have completed the purchase and placed an order, you cannot delete or modify the item. You can return your order after receiving it.

Once the order is submitted and payment is completed, it cannot be canceled under any circumstances. If you fail to pay successfully, your order will be automatically canceled.
If you still want to purchase the product, please place an order again.

1. Click "Login" click
2. "Forgot Password" Enter the email address you used to register and we will email you instructions on how to reset your password.
Still can't log in?
Please contact us and we will be happy to assist you.

Log in to your JACK & JONES account and click "Order History" in "Order Information" to query and track the status of your order.

Delivery scope is currently limited to Hong Kong and Macau.
After you successfully place an order and pay, we will deliver the goods to the delivery address you provided within 3 working days and notify you of the delivery tracking number via email after delivery.
The estimated delivery time in Hong Kong is within 6 working days, and the delivery time in Macau is estimated to be within 8 working days. Delivery times may vary in individual areas. For details, please contact SF Express.
If we are unable to contact you after two consecutive deliveries, this order will be automatically canceled. In this case, we will not be able to refund the shipping cost, and your payment will be returned to your account.
Working days refer to excluding Sundays and public holidays, and any time between 9:00 am and 5:00 pm when Hong Kong issues a level 8 or above gale/storm signal or a black rainstorm warning signal or Macau issues a severe weather warning of the same level. any day. Other force majeure situations such as tsunami, plague, strikes or government actions that prevent the fulfillment of orders are also not included in the working days.

Without your written permission, we will not disclose your personal information to any third party or use your personal information for purposes other than processing orders.

When the item you selected or wanted to buy was added to your shopping cart, the color or size you selected has been sold out.
If the product is sold out after you place an order, we will notify you by email that the product is sold out, and the money for the sold-out product will be refunded to your original payment method, and the other products in your order will be refunded. Processing and delivery according to normal order procedures. If you have any questions, please contact our customer service representatives.

No, an email address or phone number can only be registered once.

If you do not receive our email, you can check your mailbox first, including your inbox and spam emails. You can also log in to the website to check the latest status of your order.

For products purchased from the JACK & JONES Hong Kong official online store, provided that they comply with the "return conditions" stipulated in the "Return Policy" and do not fall into the "situations that do not accept returns", you can do so within 14 days from the day after you sign for the goods. No reason to return.
Due to their special nature, some products cannot be returned without reason within 14 days. Please see the "Return Policy" for details.
The company refuses to accept returns sent by surface mail, registered mail and express delivery. Please refer to the "Return Policy" for the return process.

Please email to service@jackjones.com.hk

If you do not receive a purchase confirmation email, it may be due to one of the following reasons:
- The email has been recogised as SPAM, please check your spma mail box.
- Your email address is incorrect.
- You can contact us and we will solve the problem for you.

If you have already completed your purchase and placed an order, you cannot delete or modify the item. You can return your order after receiving it.

Order cannot be canceled under any circumstances once it has been submitted and payment is completed. If you fail to pay successfully, your order will be automatically canceled.
If you still want to purchase the product, please place an order again.

1. Click "Login"
2. Then click "Forget your password".
3. Enter the email address you usd to register. We will emial you instructions on how to reset your password.
If you still can't log in, please contact us and we will be happy to assist you.

Log in to your JACK & JONES account and click "Order Information" then claick "Order History" to query and track the status of your order.

Currently we only ship to Hong Kong and Macau.
After you successfully place an order and finish payment successfully, we will dispatch the goods to the delivery address you provided within 3 working days and you will reeive the delivery tracking number via your registered email address once your parcel has been shipped.
The estimated delivery time in Hong Kong is within 6 working days, and the delivery time in Macau is estimated to be within 8 working days. Delivery time may vary in some areas. For details, please contact SF Express.
If we are unable to contact you after two consecutive deliveries, this order will be automatically canceled. In this case, we will not be able to refund the shipping cost, but your payment for the goods will be returned to your original type of payment.

Your privacy is strictly protected. We will not disclose any of your information to the third parties or use for any other purposes other than order processing without your written permission.

When the item you selected or wanted to buy was added to your shopping cart, the color or size you selected has been sold out.
If the product is sold out after you place an order, we will notify you by email that the product is sold out, and the money for the sold-out product will be refunded to your original payment method, and the other products in your order will be refunded. Processing and delivery according to normal order procedures. If you have any questions, please contact our customer service representatives.

It is not possible, an email address or phone number can only be registered once.

If you do not receive the email, please log in your account and check the order status. You can also log in your account and check my order status for tracking the progress of delivery of the order or contact our Customer Representatives for assistance.

For goods purchased from the JACK & JONES Hong Kong official online store which comply with the "return conditions" stipulated in the "Return Policy" and do not fall into the "situations that do not accept returns", you can return the goods within 14 days from the day after you sign for the goods. No reason to return.
Due to their special nature, some products cannot be returned without reason within 14 days. Please see the "Return Policy" for details.
We refuse to accept returns sent by surface mail, registered mail and express delivery. Please refer to the "Return Policy" for the return process.

Please send email to service@jackjones.com.hk